This website is brought to you by Anne Marie Cooper and Stephen Cooper t/a Cooper & Cooper. We take the privacy of our website users very seriously. We ask that you read this privacy policy (Policy) carefully as it contains important information about how we will use your personal data.
For the purposes of the Data Protection Act 1998, Anne Marie Cooper and Stephen Cooper t/a Cooper and Cooper (‘we’ or ‘us’) are the ‘data controller’ (ie the company who is responsible for, and controls the processing of, your personal data).
Personal data we may collect about you
We will obtain personal data about you (such as your name, address, telephone number and payment details, whenever you complete an online form or place an order or sign up for a course via the telephone, e-mail or in person.
For example, we will obtain your personal data when you send us feedback, post material, contact us for any reason, sign up to a service, enter a competition, purchase goods or services. We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our cookie policy.
How we use your personal data
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
- to help us identify you and any accounts you hold with us;
- administration;
- research, statistical analysis and behavioural analysis;
- customer profiling and analysing your purchasing preferences;
- marketing—see ‘Marketing and opting out’, below;
- fraud prevention and detection;
- billing and order fulfilment;
- customising this website and its content to your particular preferences;
- to notify you of any changes to this website or to our services that may affect you;
- improving our services
Marketing and opting out
If you have given permission, we may contact you by eg mail, telephone, SMS, text/picture/video message, fax, email about eg products, services, promotions, special offers, charitable causes that may be of interest to you. If you prefer not to receive any direct marketing communications from us, you can opt out at any time. See ‘Your rights’, below for further information.
Disclosure of your personal data
We may disclose your personal data to:
- law enforcement agencies in connection with any investigation to help prevent unlawful activity;
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
- we store your personal data on secure servers; and
- payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.
Monitoring
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of eg quality assurance, training, fraud prevention and compliance.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:
- give consent on his/her behalf to the processing of his/her personal data;
- receive on his/her behalf any data protection notices;
- give consent to the transfer of his/her personal data abroad; and
Your rights
You have the right, subject to the payment of a small fee (currently [£10]), to request access to personal data that we may process about you. If you wish to exercise this right, you should:
- put your request in writing;
- include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill);
- attach a cheque in the amount of [£10] made payable to [insert details]; and
- specify the personal data you want access to, including any account or reference numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
- put your request in writing;
- provide us with enough information to identify you (eg account number, user name, registration details); and
- specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
- put your request in writing (an email sent to info@cooperandcooper.co.uk) with a header that says ‘Unsubscribe’ is acceptable);
- provide us with enough information to identify you (eg account number, user name, registration details); and
- if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone), please specify the channel you are objecting to.
Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to (info@cooperandcooper.co.uk) or you can write to us at Cooper & Cooper, 1 Church Street, Hungerford, Berkshire, RG17 0JG. Our registered office is 1 Church Street, Hungerford, Berkshire, RG17 0JG.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.